FAQS

Delivery

Delivery fee is HK$50 per order per address. (The fee is inclusive of dry ice & cooler bag).

Free delivery on order over HK$550 (15 cups or 5 pints) !

Delivery Areas

For now we only deliver to Hong Kong Island/Kowloon areas.

Delivery Schedule

Every Friday, Saturday or Sunday from 11am-2pm / 3pm-6pm (Except Public Holidays).

We reserve the rights not to offer delivery service on Public Holidays. Delivery service will be suspended under bad weather condition without prior notice; such as rain with thunderstorm, Yellow/Red/Black Rainstorm Signal or when Typhoon Signal No.8 or above is hoisted. Delivery service will be rescheduled for free.

Delivery Packaging

All deliveries will be packed in our cooler bag(s) filled with a combination of dry ice and edible ice to keep your gelato frozen during its journey to you. Please move & store your gelato into a freezer (at or below -18°C) within half an hour after delivered or they may not be edible.

 

****PLEASE USE CAUTION with the dry ice. DO NOT touch it! Always wear protection when handling it. Leave the dry ice at room temperature in a ventilated area. Keep away from children and pets.

Order Cut-off Time

Order cuts off at 4pm on every Wednesday.

Minimum Order

Please note we have a minimum order of HK$200 (6 cups or 2 pints) per delivery.

Product Info

All gelato is made fresh in Hong Kong weekly right before delivery. We do not add any preservatives or artificial additives in our products. Our gelato cups can last up to 2 weeks. Please keep them in the freezer (at or below -18°C) at all time. Hello Molly Gelato recommends that all gelato cups are best consumed within the first 5 days for maximum freshness and flavour.

Gelato Subscription

Each of our gelato surprise bag contains all of the monthly flavours (with little extra treats sometimes). ​

The package will be delivered to your door on the first Friday/Saturday/Sunday at your chosen timeslot (11am-2pm / 3pm-6pm) every month.

Payment will be renewed automatically.

Gelato Cup

Gelato cup size - 4oz for Small and 8oz for Medium per cup

Flavours

We currently offer 4 to 6 flavours (a combination of our signature & new seasonal flavours) at a time. The list of flavours rotate every month and we will update our website on the 1st of every month. Click HERE to check what's on now!

Food Allergic

Our gelato is produced in a facility where nuts, eggs and dairy products are handled.

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NO PRESERVATIVES. NO ARTIFICIAL COLOURS. NO ARTIFICIAL FLAVOURS.

FRESHLY HANDCRAFTED FROM SCRATCH IN HONG KONG. © 2019 by Hello Molly Gelato.

Contact Us

Call / Whatsapp: +852 6100 5221  Email: yo@hellomollygelato.com

Ordering & Events

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